Licensing terms: the license is permanent and never expires, we offer a free upgrade policy for all minor versions, and also for mayor versions within one year after purchasing, if after the free upgrade period, the customer decide not to purchase extended upgrades , the customer can continue using the purchased software version forever. A minor version is a version adding features, extending compatibility or fixing software problems, these versions will change the second value in version number, when adding mayor features to the software a mayor version will be released, you can get a free upgrade if the mayor version is released within one year after purchasing, competitive upgrades will be offered for existing customers.
Acrovid uses only well established and trusted resellers that perform all the steps of the purchasing process in the most secure and reliable way, after the customer clicks on "buy now" button the customer will be redirected to the reseller secure web ordering page, for any question or any problems related to the payment process the customer must contact with the reseller.
Refund policy: in the downloads page there is available a full featured trial version with no functional limitations to help the users test the software and make an informed purchase decision. All sales are final, the purchase price of an order will not be refunded once a Software License has been sent to the customer, either by email, website, activation key, or any other means, for an order. However, if after purchasing the software present an important technical problem that does not allow to use it normally, please email us to firstname.lastname@example.org within 15 days of purchasing, we will try to solve it and we will ask the user about the computer system and may send the user a special software version to test the problem, if after 15 days the problem is not solved the software will be refunded. The technical problem must be related to our software internal processing, and does not include third party problems like videos not imported by this or by other software, wrong or buggy Windows and GPU drivers, wrong Windows configurations, Antivirus or Firewall related problems, etc.